Terms of Service

Purchases, VIP and Loot Boxes

Purchases and voluntary donations

A payment in exchange for VIP status, points, items, a loot box or another promised benefit is a purchase, even if described as support or a donation. A genuine donation is voluntary and has no promised benefit in return. Calling a purchase a donation does not remove consumer rights.

Offers, prices and delivery

Before paying, check the offer’s content, total price and currency, applicable taxes or fees, duration, eligible servers, account requirements and delivery or activation arrangements. These details must be provided before an order is placed. Offers may differ by server. Ask support before purchasing if anything is unclear. Delivery must match the agreed description and timing. Keep your order confirmation and provide the correct player and server details; report missing or incorrect delivery to support.

One-month VIP

VIP lasts one month. There is no automatic renewal, recurring charge or obligation to buy again. The time-limited VIP benefits expire at the end of that month. To continue, you must voluntarily make a new purchase. The benefits and eligible servers are those specified in the purchased offer.

Random loot-box rewards

Loot boxes contain random in-game rewards. No particular item, rarity or outcome is guaranteed unless the offer expressly promises it. Any examples or illustrations do not guarantee that specific reward. Rewards are for in-game use only: they cannot be redeemed for money through Light Ark, and selling or exchanging them for real money is prohibited. The random nature of the reward does not remove your rights if the product is not supplied or does not match its description.

Withdrawal

Consumers generally have 14 days from entering into a distance contract for services or digital content to withdraw without giving a reason. For digital content supplied without a physical medium, this right is lost only when supply has begun and all legal conditions are met, including your prior express consent, your express acknowledgement of the loss of the right, and the required contract confirmation. Accepting these terms alone is not that consent or acknowledgement. For services started at your express request during the withdrawal period, only a lawful proportionate charge may apply; the right is lost on full performance only if the legal conditions are met.

Conformity and refunds

Mandatory guarantees apply to paid digital content and services. Under French law, one-off supplies are covered for conformity defects existing on supply and appearing within two years; continuous supplies are covered throughout the agreed supply period. Depending on the legal conditions, remedies include correction without charge, a price reduction or termination and reimbursement. Refunds due for valid withdrawal or other legal grounds remain available. There is no blanket ‘no refunds’ rule: gameplay-loss rules, outages, account sanctions and the random nature of rewards do not override these rights.

Purchase support and withdrawal requests

Contact Light Ark administration through the official Discord support channel with your order reference, purchase date, player/server details and a description of the problem. To withdraw, send an unambiguous statement that you wish to withdraw from the identified purchase. This support route does not restrict any other legally valid method or replace an online withdrawal function where the law requires one. Never send passwords or full payment-card details.

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